How do I book my trip?

Choose the tour or activity you prefer and click BOOK NOW. Select the day from the calendar and reserve your place. At the checkout you will pay just the deposit that is indicated in the form and the rest of the balance on the day of the trip, both cash or card.NB: For some activities, such as private yachts, availability is required to be checked before the booking can be confirmed: in this case, click the CHECK AVAILABILITY button and fill the form.

What does it happen when I book my trip?

As soon as you send your booking request and payment of the deposit is processed, will a confirmation from our system, with date of the trip, number of partecipants, time of your pick up and confirmation of the deposit received. In case you don’t receive our confirmation emai during the 5 minutes after booking, pls check also your spam folder, just in case.If our email is not even in the spam folder, pls contact us here: info@discovergrancanaria.net and we will send your confirmation manually to you.

Is transport from and to my hotel included?

Yes, if your hotel or accomodation is located in the area from San Agustin to Mogan. Pick up infos and system are different from tour to tour. During the booking you will asked for pick up infos and will receive by email all the details for your pick up according to the tour booked.NB: For some tours or activities, the pick up is directly in front of the hotel main entrance, for others we will indicate strategic pick up points near the hotel or customer accommodation (max 2-300 m)

Do I need to print my reservation?

All our partners accept the confirmation email and messages you receive as “ticket”, but if you want to print your confirmation, that’s fine!

I do not find the activity I am looking, why?

If the activity you are looking for is among the ones which involves the explotation, mistreatment, violence, mistreatment or killing of animals such as fishing, parks, camle rides etc you will not find it here! for all the other cases, please contact our support here: info@discovergrancanaria.netWe will help you :)

Can I book by phone or whatsapp?

Our strongly suggest you to book online but in case you need or prefer you can send us a whatsapp message or call here: +34 622 754 915

What is your refund policy?

In case of cancellation by the operator (e.g. due to bad weather), you will receive a new tour date or an immediate refund of the deposit. For any other reason deposit reservations are non-refundable or you can ask to slide to the next available trip, operated by the same organizer (e.g. if you cancel a jeep safari, you can use the deposit to book a vip private tour). Click here for full details on our refund policy.

How does it work the "best price guarantee"?

Every purchase made on the DiscoverGranCanaria.net portal is protected by the Best Price Guarantee.Discover peace of mind with DiscoverGranCanaria's commitment to transparent pricing. We consistently update our rates to ensure you enjoy the most competitive prices online or at your destination, and we guarantee it 100%! we believe in upfront honesty, never leading with child prices and always incorporating local taxes into our displayed rates.Click here for all the details on our best price guarantee!

Check what our customers say

Click here to check our reviews!

We love animals and do not sell excursions that involve their exploitation, mistreatment or killing.

Contact us

Support Phone Number: +34 622 754 915

Support Email: info@discovergrancanaria.net

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