We understand that sometimes plans change, and we want to make sure that you feel comfortable booking your activity with us. Please read our refund policy carefully before making your reservation.

Refund & Cancellation Policy

About Discover Gran Canaria

Discover Gran Canaria SCP acts as an independent booking agency and intermediary between customers and third-party tour operators, activity providers and transport companies.
The operator responsible for delivering the activity is indicated on the booking confirmation and/or ticket.
In most cases, the amount paid through our website is a deposit used to secure the reservation. Any remaining balance, where applicable, must be paid directly to the operator according to the conditions specified for the selected activity.
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Right of Withdrawal

Most products offered through Discover Gran Canaria are leisure services, tours, excursions and activities provided on a specific date or during a specific period.
Under applicable European consumer legislation, the statutory 14-day right of withdrawal may not apply to leisure services scheduled for a specific date or period.
The cancellation and refund conditions described below apply to bookings made through this website.
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How to Request a Cancellation and Deposit Refund

To request a full or partial cancellation and, where applicable, a refund of the deposit paid to Discover Gran Canaria, please email cancellations@discovergrancanaria.net with the following information:

- Booking reference number, as shown in your booking confirmation email.
- Name of the booked activity.
- Date on which the booking was made.
- Scheduled date of the activity.
- Number of participants or vehicles you wish to cancel, specifying whether you are cancelling the entire booking or only part of it.

Cancellation deadlines are assessed using the date and time we receive your cancellation email, rather than the date and time we reply. Please provide sufficient information to identify your booking and the cancellation requested.

Submitting a cancellation request does not automatically entitle you to a refund. Eligibility for a deposit refund is subject to the cancellation conditions applicable to your booking.

All cancellation periods are calculated from the scheduled start time of the activity, not the meeting or pickup time. For changed or rescheduled bookings, the original scheduled start time remains the reference, as explained below.
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Standard Cancellation Policy

For bookings of up to 3 participants, unless one of the specific policies below applies:
- At least 24 hours before the activity: eligible for a full refund of the deposit paid to Discover Gran Canaria.
- Less than 24 hours before the activity: the deposit is non-refundable.
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Bookings for 4 or More Partecipants

For bookings of 4 or more participants, unless one of the specific policies below applies:
- At least 72 hours before the activity: eligible for a full refund of the deposit paid.
- Less than 72 hours before the activity: the deposit is non-refundable.
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Multi-Vehicle Bookings

For bookings involving 3 or more vehicles, including buggies, quads or jet skis:
- Deposits are non-refundable once the reservation has been confirmed.
This is due to limited availability and capacity allocation requirements imposed by operators.
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Private Yachts, Private Boats and Exclusive Charters

Unless otherwise stated on the product page, quotation or booking confirmation:
- Deposits paid to secure private yacht, private boat or exclusive charter reservations are non-refundable.
- Additional cancellation conditions may apply depending on the operator.
- Any specific conditions communicated before booking confirmation shall prevail over this general policy.
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Combo Packages

For bookings that include two or more activities sold as a package:
- Refunds are generally not available for customer-requested cancellations.
- If one activity becomes unavailable, Discover Gran Canaria will attempt to provide an alternative date or an alternative activity of similar value.
Any accepted alternative is subject to the provisions below concerning changes and alternative activities. This section does not limit any mandatory rights under applicable consumer law.
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Operator Cancellation

If an activity is cancelled by the operator due to weather conditions, operational reasons, technical issues or safety concerns, customers may be offered:
- An alternative date.
- An alternative activity.
- A refund of the amount paid to Discover Gran Canaria.

An alternative activity or date will only be confirmed with the customer's acceptance. Any accepted alternative is subject to the provisions below.
If the customer does not accept the proposed alternative, the cancellation and refund options will be assessed under the applicable booking conditions and consumer law.
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Changes to Activities or Scheduled Dates

If you request a change of activity or scheduled date, or accept an alternative activity or date proposed by Discover Gran Canaria or the operator, the amended booking remains linked to your original reservation. Unless expressly agreed otherwise in writing, the original cancellation conditions continue to apply.

Any cancellation deadline remains calculated from the originally scheduled activity date and start time, not the replacement date. A change does not restart or extend the cancellation period, or restore refund eligibility that has already expired.

This applies both to changes requested by the customer and to alternatives offered for operational reasons and accepted by the customer.

For example, if you book a dolphin-watching tour and later request a change to a catamaran cruise or a later date, the original cancellation conditions and original scheduled activity date and start time remain the reference for any subsequent cancellation request.

The same applies if you book a Glass Bottom Boat excursion and accept an alternative boat trip or date offered following a technical problem for example: accepting the alternative does not create a new cancellation period.

These provisions concern subsequent cancellations requested by the customer. They do not remove any rights arising from a cancellation or failure to provide the accepted replacement activity by Discover Gran Canaria or the operator.
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Accepted Alternative Activities: Features and Included Services

An alternative activity may differ from the original booking in its vessel, itinerary, duration, facilities, included services, participation requirements or operating rules.

Before you accept an alternative, Discover Gran Canaria will communicate its relevant features and any material differences from the original booking. Your acceptance confirms your agreement to the alternative activity as described, including the communicated differences.

Once accepted, the alternative activity will be provided according to its own communicated features, inclusions and operating conditions. Services included in the original activity do not automatically transfer to the alternative.

For example, if your original boat trip includes a banana boat ride, but the replacement boat trip does not, we will communicate this difference before you accept. If you accept that alternative, a banana boat ride will not form part of the replacement activity.

For clarity, the original cancellation conditions and original scheduled activity date and start time remain applicable as described above, while the features and included services are those of the accepted alternative.
These provisions apply only where the customer accepts the proposed change. Acceptance does not constitute a waiver of any mandatory rights under applicable consumer law.
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No-Show

No refunds will be provided in the event of:
- Failure to attend the activity.
- Late arrival.
- Failure to attend the designated meeting point.
- Failure to meet participation requirements specified by the operator.

For changed or rescheduled bookings, attendance and punctuality requirements apply to the accepted replacement activity and its confirmed date, time and meeting point.
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Refund Processing

Approved refunds may take up to 10 business days to be processed by our accounting department. Additional time may be required for the funds to appear in your account, depending on your payment provider and financial institution.
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Contact Us

All cancellation and deposit refund requests must be sent to:
cancellations@discovergrancanaria.net

Please include the booking details listed in the “How to Request a Cancellation and Deposit Refund” section above.

For general questions, please contact:
Discover Gran Canaria Team
+34 648 690 169